Our privacy policy governs the protection and treatment of personal data by Bbva Bank and its affiliated companies ("Bbva"). Bbva Bank values your privacy and is committed to safeguarding your personal data as a fundamental human right.
Bbva Bank provides this Privacy Policy to inform users about the collection, treatment, and protection of personal data in accordance with the EU General Data Protection Regulation 679/2016 (GDPR), Directive 2002/58/CE (E-Privacy), their subsequent amendments, and other relevant regulations.
Compliance with data protection regulations
Bbva Bank ensures compliance with current regulations on the protection of personal data, specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons (GDPR).
· Bbva Bank as Data Controller
· Personal Data Collection
· Purposes of Personal Data Processing and Legal Basis
· Recipients of Personal Data
· Transfers of Personal Data
· Protection of Personal Information
· Company-wide Commitment to Your Privacy
· Data Retention
· Cookies and Other Technologies
· Consequences of Providing or Withholding Personal Data
· Exercising Your Rights
· Data Protection Officer
· Privacy Questions
For any concerns regarding the processing of your personal data, please contact Bbva Bank, the data controller, using the provided contact details:
Identity: Bbva Bank
E-mail: info@bancabbva.com
Data collected from website visitors will be processed by Bbva Bank Labs in accordance with GDPR provisions and applicable laws. Personal data is collected in the following cases:
· Contacting through contact forms or email
· Downloading resources (e-books, white papers, product sheets) and agreeing to receive news from Bbva Bank
· Requesting a product demo
· Consenting to receive emails from Bbva Bank about their solutions, resources, and services
· Subscribing to the newsletter
The collected personal information generally includes name, last name, country, email address, company name, and job title.
Bbva Bank processes personal data in accordance with GDPR definitions. The purposes and legal bases for processing personal data are as follows:
· Contact Forms: Personal data such as name, email address, telephone number, country, company name, and job title are collected to respond to inquiries or concerns.
Legal basis: Consent for responding to contact requests.
· Newsletter Subscription Form: Personal data such as name, email address, telephone number, and product interests are collected to manage the subscription list, sendnewsletters, and provide information about Bbva Bank's solutions, resources, and services (marketing purpose).
Legal basis: Consent for processing.
· Request a Product Demo Form: Personal data such as name, email address, company name, country, phone number, job title, and product interests are collected to manage user requests, provide product demos, and explain Bbva Bank's product suite.
Legal basis: Consent for responding to contact requests.
· Download Resources: Personal data such as name, email address, company name, country, phone number, and job title are collected to offer product sheets, e-books, and white papers that explain the fintech world and Bbva Bank's contributions to finance innovation.
Legal basis: Consent for responding to contact requests.
· Collection of general and statistical data (navigation analysis): Bbva Bank collects non-identifying data through cookies to analyze website navigation. Details about cookies can be found in the Cookies Policy.
Legal basis: Consent for processing.
Bbva Bank is the recipient of your personal data. If any transfer of personal data is required, Bbva Bank will inform you in advance. Personal information is shared by Bbva Bank only for the purpose of providing or improving products, services, and advertising and will not be shared with third parties for their marketing purposes.
Bbva Bank, as the controller of your personal data, has legal entities in different jurisdictions responsible for the personal information they collect and process. Typically, Bbva Bank does not transfer personal data outside the European Union. If such transfers occur, Bbva Bank will provide specific privacy notices and ensure compliance with GDPR and applicable laws.
Bbva Bank places great importance on the security of your personal information. Stored personal data is protected using computer systems with limited access and physical security measures at secure facilities. When using Bbva Bank products, services, applications, forums, chat rooms, or social networking services, please be aware that other users can access, collect, or use the personal information and content you share.
You are responsible for the personal information you choose to share or submit in these instances.
To ensure the security of your personal information, Bbva Bank communicates privacy and security guidelines to its employees and strictly enforces privacy safeguards within the company. Bbva Bank may update its Privacy Policy, and any material changes will be communicated through a notice on the website along with the updated policy.
Bbva Bank provides mechanisms to keep your personal information accurate, complete, and up to date. Your personal information will be retained for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods for each purpose:
· Contact, Download Resources, and Request a Product Demo Forms: Data will be retained for the period necessary to fulfill user requests.
· Subscriptions (Newsletter): Personal data will be kept until you request its deletion. Withdrawal of consent and objection to processing are also applicable.
Bbva Bank's websites, online services, applications, email messages, and advertisements may use cookies and other technologies. These technologies help understand user behavior, analyze website visits, and measure the effectiveness of advertisements and web searches.
Bbva Bank and its partners use cookies and other technologies to enhance user experience, convenience, and personalization.
Providing your personal data to Bbva Bank allows for the provision and improvement of products, services, content, and advertising that benefit the companies you work with or collaborate with. While providing personal information is not mandatory, failure to provide it may limit Bbva Bank's ability to adequately provide and improve its offerings for the benefit of your associated companies.
Under GDPR provisions, you have the right to:
· Request access to stored data
· Request rectification or deletion
· Request limitation of processing
· Object to processing
· Request data portability
You also have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before the withdrawal.
For any questions about the processing of your personal data, please contact our Data Protection Officer using the provided contact details:
E-mail: info@bancabbva.com
If you have any questions or concerns about Bbva Bank's Privacy Policy, data processing, or if you wish to report a possible breach of local privacy laws, please contact Bbva Bank at info@bancabbva.com. Bbva Bank has a dedicated team to address privacy queries, and substantive contacts will receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. Bbva Bank can provide information about complaint avenues applicable to your circumstances upon request.
This Privacy Policy was last updated on the website in October 2021.