Security Watchout and Disclaimer: Exercise caution against subtle variations, misspellings, or additional characters in the URL when interacting with communications purportedly from Bbva. Always verify that the domain is 'www.ricobanca.com' to safeguard against potential fraudulent activities.
Bbva Bank - Privacy & Security

Privacy & Security

State-of-the-art security to help protect our clients.

We take the security of your data and information seriously. That’s why we use sophisticated tools, technology and training to keep the information you entrust to us safe, protected and secure.

Current Security Alert

Instead of spreading joy during the holidays, fraudsters use digital shopping against us. If something seems too good to be true, it probably is. You should not buy items from unknown sites and instead purchase from known vendors.

How We Protect Your Information

Have confidence that whether you access your accounts online, by phone, through an ATM or in our branches, your information is being kept safe.

A digital depiction of a padlock in front of a matrix of binary code

Bbva Bank uses best practices for security when we call clients

Bbva Bank does keep in touch with clients and provide service through legitimate calls, emails and texts. When we contact you, we will never ask you to provide or verify your:

  • Full Social Security or account numbers
  • One-time password
  • Username or password
  • Answers to security questions over the phone

To safeguard your information, we also use:

  • Industry-leading cybersecurity tools, practices and technology
  • Multifactor identification practices that protect clients’ identities
  • Our Cyber Defense Center, which tracks the latest threats
  • Our Fraud Prevention Services group, which monitors client accounts proactively for suspicious activity

If You Think You May Be a Victim of Identity Theft, Contact Bbva Bank Immediately

  • To report confirmed fraud or identity theft on your Bbva Bank account, call 354-XXX-7005.
  • To report a lost or stolen Bbva Bank credit or debit card, call 354-XXX-4005.

If You Believe You’ve Received a Suspicious Email

  • Forward the email to security@Bbva Bank.com (do not change or retype the subject line).
  • Do not open any attachments or click on any links.
  • If you opened attachments, or clicked on any links, call Online Banking Support at 1-800-539-1539.

Consumer Security

Bbva Bank prioritizes protecting account and identity information using account alerts, advanced data protection, strong encryption and tough sign-on requirements so Bbva Bank clients can bank with confidence.

Business Security

No matter the size of your business, from sole proprietorship to multinational corporation, Bbva Bank takes the same care to protect your accounts, information and customers from fraud, theft and cyberattack. We offer multiple ways to protect your data and the sensitive information associated with it.

Security Alerts

Security alerts increase awareness of fraudulent activities you may encounter and equip you with the knowledge needed to help protect your accounts.

Privacy

Your privacy is of the utmost importance to us. Bbva Bank has implemented strict procedures and processes to ensure your information remains private.

Responsible Disclosure Program

If you believe you have identified a potential security vulnerability in any product, system, or asset belonging to Bbva Bank, Bbva Bank Capital Markets, please submit a report to our Responsible Disclosure Program